However, for major projects like refineries, it’s standard practice to individually adjust the seals, the largest of which can weigh roughly a ton. In fact, EagleBurgmann supplied more than 4,000 customized seals for the construction of the Dalian refinery. Heilmann points out: “For us, it goes without saying that we accompany the customer on this ‘last mile’ and down to the smallest detail, even in such a large-scale undertaking.” EagleBurgmann also delivered some 5,000 supply systems, which provide the sealing gas that helps prevent the escape of oil or gas. After all, at refineries, gas is often generated as an end product or byproduct. So the gas from supply systems ensures that even the smallest, microscopic cracks in seals can be reliably plugged.
Though the refinery is now up and running, the collaboration between the Hengli Group and EagleBurgmann continues. The sealing expert has a Service Center in the refinery complex – one of five worldwide that it operates directly at a major customer’s site. In Dalian, several employees work around the clock to dismantle, clean, repair and test their own components, including those from other providers. Here, too, we can see EagleBurgmann’s unique customer focus.