Central to this learning environment is the friendly and outgoing atmosphere among the operators. “We are a very diverse team, not only in terms of age but also when it comes to heritage. My parents came from Puerto Rico when they were young, and I still have strong ties to the country. Other colleagues of mine have Cambodian, Vietnamese, Indian or Latin American roots.” Speaking different languages helps the mix at work – but the best of all worlds happens during Thanksgiving, when everyone brings along a traditional dish for a big potluck feast. “Unfortunately, we had to cancel this event because of the pandemic. But I’m really looking forward to such get-togethers again once the situation permits.”
When Cruz is not on hand to support her team, she can be found at football practice with her three sons. “They train Monday through Thursday. On Sunday, after church, we go to the games, and I cheer them on from the sidelines.” Practice, learning, fun, dedication, family and teamplay – Magaly Cruz stands for all of these, in her very own modest yet deeply passionate way.