The motto of Freudenberg Seals and Vibration Control Technology is: “We want to be the best partner for our customers.” The “Customer Value First” initiative launched throughout Europe at the end of 2002 symbolizes a step in this direction. There are three pillars to the focused customer orientation program: internally, all processes within the company are geared to the customer. Externally, the close network of customers, suppliers and field associates creates an intensive partnership with the application technology of industrial partners. The third pillar is regular symposiums, forums and technical colloquiums with experts from Freudenberg and customers as well as training for associates and clients. A successful start has already been made: a customer survey established a significant rise in the performance of Freudenberg Seals and Vibration Control Technology in all areas.

Freudenberg Seals and Vibration Control Technology is the Technology Specialist for customers in the automotive industry, automotive component suppliers and the general industry sector. The company offers complete solutions for seals and vibration technology to manufacturers of agricultural and construction machinery, rail vehicles and machines. Freudenberg Seals and Vibration Control Technology produces and develops in 27 countries, chiefly in Europe. To meet the global demands of customers, the company cooperates with Freudenberg’s Japanese partner NOK in Tokyo and the Freudenberg-NOK General Partnership joint venture in Plymouth/USA. Thanks to this partnership, products of the same quality and with the same service are offered all over the world. Cooperation was systematically expanded last year, with China becoming a focus for the coming years. Partner production in Central and Eastern Europe, particularly Estonia, Romania and Hungary, was also extended.

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